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Other services

We can help you to create better customer experience.

Below you can read about other services and methods we can to offer you – so that you succeed in customer experience. When you’ve already learned how the customer experience works in your company and have started the change process, it might be a good idea to add more methods for optimal results. Feel free to contact us if you would like to know which method is suitable for you.

Entry and exit interviews

If you want to get to know the customers’ opinions regarding their visit in your store, the interviews are a good method. By interviewing customers before and/or after the visit, you can get instant feedback on, e.g., how effective is your campaign, why the customers made the decision to buy or why they did not buy. The result helps you understand how the customers experience their store visit and what triggers their purchase decision.

Competitor and industry comparisons

Our Daymakerindex provides a unique insight into the customer experience in various industries. We would be glad to share this knowledge with you. By reviewing your competitors’ customer experience quality, you get the information about the strengths and weaknesses of your competitors or companies from other industries. The results will help you gain knowledge and guidance on how you should act to win the customer.

Action plans

An action plan can be prepared individually for each store. On the basis of a number of observations we describe the store’s development and focus areas. We also provide tips and indications on how to initiate changes. Action plans can be used on different levels in the company. We adjust the scope according to your wishes, of course.

Daymaker toolbox

Our goal is to help you to achieve a successful customer experience – no matter what business or industry you are in. We have an extensive toolbox for you to choose from, which can suit your needs. It might be a workshop, comparison of key performance indicators, active follow-up or additional support for specific stores.

Success is not achieved by big actions – it comes from the little everyday things you do day in day out.

- Stefan Sebö

Preference surveys

Would you like to know how your products are presented, both visually and commercially, across different channels or by your retailer? Then the Preference survey is a good method for you. In addition to the insight you will gain into how your products are presented, you will get to know the knowledge level of the seller regarding the products.

The result gives you:

  • Basis for further discussions with your retailers
  • Knowledge on how the brand care looks like in the store
  • Knowledge of the arguments your sales people are actually using
  • Insight into the knowledge level of the sales people – helping you to choose the right training for the retailers
  • Information whether the campaign materials, products and knowledge level are accurate according to what was agreed with the retailer

Training template

Our training templates are one of our most popular services for initiating changes on the store level. Based on the results of the Mystery Shopping surveys, we can point out specific areas where store staff may need a little extra practice. We have an extensive library of exercises suitable for different needs. The exercises are aimed primarily at those employees who meet customers every day – it is a recognized and effective method that brings results quickly.

For example, the exercises can make all employees to:

  • Greet the customer
  • Explain the advantages and benefits of your products/services
  • Listen to the customer
  • Offer additional products

Want to know more about our services?
Feel free to contact us.