Daymaker is an expert in customer experience.
We can see change in customer behaviours and a rapid technology development. For customer experience, it means a shift of focus to customer experiences across the different communication channels.
- Social media
- Customer Service – phone/email/chat
- Physical store
- Online store
- Loyalty programmes
The transition to the customer experience of the future involves major changes for companies and organizations. The boundaries between physical and digital channels are blurring. The ability to create experiences where digital and physical interactions are integrated and adjusted to customer needs is crucial for the success.
The companies and organizations trying to understand and develop the experience for their customers are able to strengthen their competitiveness, increase loyalty of their customers and increase the sales.