Svenssons i Lammhult

Svenssons i Lammhult is a leading Swedish retail chain selling furniture and home decoration articles from more than 200 well-known brands.

We have inspiration furniture stores in Stockholm, Gothenburg, Malmö and Lammhult, where we also carry out distance selling on svenssons.se and by phone. We offer “The most of the best”. This means a carefully selected range of furniture and home decoration accessories from well-known brands and best contemporary designers. Welcome to visit us at svenssons.se

Daymaker’s assignment is to carry out a classic mystery shopping in our stores. They make two visits per month in each store, which gives us a good foundation to understand how the customer experience works in our stores. The arrangement is to make the visit as similar to the real customer visits as possible. We change the scenario (the products requested) during the year to find out more about what kind of help the customer requests.

 

We have been using Daymaker’s services for several years now. They help us to increase the knowledge about our customers and what they are looking for, so that we can develop ourselves and constantly work on improvement.

 

Katarina Blomquist, Svenssons i Lammhult

Business Area Manager Store

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